Front Desk Receptionist

Star Town Group · 📍 Balikpapan, Kalimantan Timur · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 6.000.000 – Rp 7.000.000 per month
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📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.,Manage guest check-in and check-out processes, including room assignments and billing.,Handle guest inquiries and complaints, providing accurate and helpful information.,Maintain a clean and organized front desk area, including reception and lobby.,Coordinate with housekeeping and other departments to ensure smooth guest services.,Monitor front desk operations and maintain accurate records and reports.,Assist with event planning and coordination, including guest registration and accommodations.,Promote the hotel's services and amenities to guests, and provide recommendations based on their needs.

🎓 Kualifikasi & Syarat

High school diploma or equivalent.,Minimum 1 year of experience in a front desk or receptionist role in the hospitality industry.,Excellent communication and interpersonal skills.,Strong customer service orientation and ability to handle difficult situations calmly.,Proficiency in using computer systems and software for front desk operations.,Familiarity with hotel management systems and guest relationship management software.,Ability to work well under pressure and meet deadlines.,Good organizational and multitasking skills.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingOrganizationMultitaskingComputer proficiencyHotel management systems
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