Customer Service Executive - Premium Life Sciences Solutions

Join MP Biomedicals Asia Pacific, a global leader in life sciences, as a Customer Service Executive in the vibrant heart of Bali. This role is pivotal in ensuring seamless order management from receipt to fulfillment, with a sharp focus on accuracy, efficiency, and customer satisfaction. As part of our dedicated team in Badung, you'll be the first point of contact for our premium clients, providing exceptional service and support.

At MP Biomedicals Asia Pacific, we pride ourselves on our commitment to excellence in life sciences. Our Customer Service Executives play a crucial role in maintaining high standards of service, ensuring that every order is processed accurately and efficiently. This role offers a unique opportunity to work in a dynamic environment, contributing to the success of our global operations.

In this role, you will handle a variety of customer service tasks, including order processing, inventory management, and customer support. You will work closely with our sales and logistics teams to ensure that our customers receive the best possible service. This position is perfect for someone looking to make a significant impact in the life sciences industry while enjoying the beautiful and vibrant culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and process customer orders with high accuracy, ensuring all details are correctly recorded and fulfilled.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
• Coordinate with internal teams to ensure timely order fulfillment and delivery.
• Maintain and update customer records and order databases using our proprietary software.
• Assist in inventory management, including tracking stock levels and reordering supplies as needed.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Monitor and report on key performance indicators to ensure service quality and efficiency.
• Stay informed about industry trends and best practices in customer service and order management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, order processing, or a similar role in the life sciences or related industry.
• Proficient in using Microsoft Office Suite, including Excel for data management.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a keen eye for accuracy in order processing and customer interactions.
• Familiarity with ERP or CRM systems, such as SAP or Salesforce, is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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