Customer Support Specialist (Desk Call) - Jakarta Selatan

Join our dynamic team as a Customer Support Specialist (Desk Call) in Jakarta Selatan! This role is perfect for individuals who thrive in fast-paced environments, enjoy solving problems, and have a passion for delivering exceptional customer service.

As a Customer Support Specialist at Private Advertiser, you will be the first point of contact for our customers, providing them with prompt, accurate, and friendly assistance. You'll handle a variety of customer inquiries, from product information to troubleshooting, ensuring a seamless experience for every customer.

This is an exciting opportunity to grow your career in a company that values its employees and offers a supportive work environment. We offer competitive salaries, benefits, and the chance to work with a talented team in a vibrant city like Jakarta Selatan.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls and provide timely, accurate, and friendly assistance.
• Resolve customer inquiries and complaints, ensuring a seamless experience for every customer.
• Use our CRM system to log and track customer interactions and issues.
• Collaborate with other departments to ensure customers receive the best possible service.
• Maintain a high level of customer satisfaction by following up on customer issues and providing updates.
• Stay up-to-date with company policies and procedures to provide accurate information to customers.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Adhere to our quality standards and service level agreements to ensure consistent and excellent customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills, with the ability to handle difficult situations calmly and professionally.
• Fluent in both written and spoken Indonesian.
• Basic understanding of our products and services.
• Proficiency in using our CRM system and other relevant software tools.
• Ability to work in a fast-paced, team-oriented environment.
• Customer service certification is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.

🛠️ Keahlian

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